Having worked in the industry for a number of years we were fully aware of the view on agents and the issues customers find.  You don’t just want someone who can show you houses – you can do much of that yourselves. Instead, you want an agent who is Trustworthy, you want rapid and clear communication, someone who can stick to your schedule, Reasonable fees, a strong negotiator without being too pushy and finally the personal touch, after all, you are putting one of your biggest and most personal investments in our hands.

We therefore set out in starting up Next Move Residential, in order to put you our customers at the heart of everything we do. We know how important the sale or let of your property is to you, so we will do everything we can to get you the best possible result. We will pursue this purpose by providing unrivalled customer satisfaction with our fully transparent service keeping you informed every step of the way.

We strongly believe the key to good customer service is communication, responsiveness, transparency and exceeding expectations. As your priorities we intend to make these our priorities, we will hold ourselves to account and we expect you our customers to hold us to account as well.

As a member of NAEA and The Property Ombudsman, we are committed to meeting the highest industry standards. Working with us guarantees you are consulting with a professional who will give you up-to-date advice and guidance.

We hope you will put your trust in us with your Next Move as we look to represent a change in the customer journey, dealing with an estate agent that is so passionate about the foundations of our business and so proud to live by our company values, that they are the driver behind everything we do.